The views of international students regarding university support services in Australia: a case study

Authors

  • Pamela Anne Roberts Curtin University
  • Duncan Boldy Curtin University
  • Katie Dunworth Bath University

Keywords:

support services, international students, student-centred, case study method

Abstract

This paper reports on a study aimed at developing an improved understanding of the support needs of international students. Using a case study approach at one Australian university, a three stage data collection process was adopted: interviews with key support service providers in the university, student focus groups, and a large-scale survey. Emphasis was placed on identifying the issues that are significant to international students in terms of their study experience, the services they consider as valuable and the factors that contribute to take-up. The findings reveal that, while most respondents felt that the range of support services provided is appropriate, current services could be improved by offering a more student-centred service structure and delivery. Issues identified as influencing service use include the institutional culture, perceived importance and awareness of services, the quality of information provided about those services, ease of access, timeliness of service provision and cost.

Author Biographies

  • Pamela Anne Roberts, Curtin University

    Dr Pamela Roberts

    Deputy Head

    School of Nursing and Midwifery

  • Duncan Boldy, Curtin University

    Professor Duncan Boldy

    School of Nursing and Midwifery

    Curtin University

  • Katie Dunworth, Bath University

    Dr Katie Dunworth

    School of Education

    Bath University

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Published

2015-12-18

Issue

Section

General Refereed Papers